Customer protection is our top priority , not only because of regulatory requirements, but as a fundamental value of our company.
Why we no longer accept cash on delivery:
After careful analysis, we had to discontinue our cash-on-delivery service due to recurring issues with cash-on-delivery management. Despite our high quality standards, we encountered service issues with some couriers: failure to deliver change, undelivered packages, and, in the most serious cases, loss of cash.
These situations inevitably cause inconvenience to customers, with refund procedures taking excessively long and refunded amounts lower due to cash handling fees.
Our solution: secure electronic payments
To ensure maximum protection and transparency, we have chosen to accept only electronic payments, which offer:
- Secure and tracked transactions
- Fast and full refunds
- Total protection for buyer and seller
- No risk related to cash management
This decision allows us to offer you a more efficient and reliable service.